Terms of service

Last updated: October 19, 2026

1. About these terms

This website is operated by Orelle ("we", "us"). By using this website or placing an order, you agree to these Terms of Service, together with our privacy policy, shipping policy and refund policy.

2. Products and information

We describe our products as accurately as we can, including ingredients and directions provided by the manufacturer. Colours and packaging may vary slightly from the images. Our products are cosmetics: they are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Results vary from person to person.

3. Safe use

Always read the ingredients, directions and warnings before use. Patch test each new product and stop using it if irritation occurs. If you have a skin condition or allergies, or are pregnant or breastfeeding, consult a healthcare professional before use.

4. Prices and payment

Prices are shown in UAE dirhams (AED). We may change prices at any time, but changes won't affect orders already confirmed. Payment is taken when you place your order through our secure checkout.

5. Orders

Your order is an offer to buy. We may refuse or cancel an order, for example if a product is unavailable or a price was clearly listed in error. If we cancel after you've paid, you'll receive a full refund.

6. Delivery, returns and refunds

Delivery is covered by our shipping policy, and returns and refunds by our refund policy.

7. Website content

All content on this website, including text, design and images, is owned by us or our suppliers and may not be copied without permission. Information on this site, including our routine guide, is general and is not medical advice.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or products. Nothing in these terms limits any rights you have under UAE law.

9. Governing law

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

10. Changes

We may update these terms from time to time. The version published on this page at the time of your order applies.

11. Contact

Orelle · Al Khawaneej Street, Dubai, United Arab Emirates · hello@orelleskin.com