Shipping policy

Last updated: October 22, 2026

Where we deliver

We deliver to addresses across the United Arab Emirates and to the following European Union countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, and to the United Kingdom and the United States.

Where your order ships from

Our products are authentic Korean skincare and are shipped to you directly from South Korea. Everything in your order travels together in one package.

Delivery times

United Arab Emirates: orders are usually delivered within 8–13 business days after the order is placed.

European Union: orders are usually delivered within 5–13 business days, depending on the country.

United Kingdom: orders are usually delivered within 6–11 business days.

United States: orders are usually delivered within 5–8 business days. Deliveries to Alaska, Hawaii and other remote areas can take longer, and a parcel selected for a random customs inspection may take an extra 5–10 days.

Delivery times are estimates and can be longer during public holidays, sale periods or because of carrier delays.

Customs and duties

Import duties and taxes are included in the price you pay. You won't be asked to pay anything extra on delivery. For EU orders, prices include VAT and import duties. For UK and US orders, import duties are included.

Delivery costs

United Arab Emirates: AED 36.73 per order, free on orders of AED 150 or more.

European Union: €9.95 per order, free on orders of €69 or more.

United Kingdom: £7.95 per order, free on orders of £50 or more.

United States: $6.95 per order, free on orders of $59 or more.

The final delivery cost is always shown at checkout before you pay.

Order tracking

You'll receive an order confirmation by email, and a shipping confirmation with tracking information when your order is on its way.

Problems with delivery

If your order hasn't arrived within the estimated time, or arrives damaged, contact us at hello@orelleskin.com with your order number and we'll help. Please make sure your delivery address and phone number are correct, as we can't be responsible for delays caused by incorrect details.

See also our refund policy.